No water (mains supply)

Causes

Toby has been turned off

Mains water supply disrupted

Water supply pipe cut

Frozen pipes

Listed under: plumbing, pipes, Services

Cause

Toby has been turned off

Repair

  • check why it was turned off, then turn on

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Cause

Mains water supply disrupted

Repair

  • wait for supply to be restored or contact water supply company

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Cause

Water supply pipe cut

Repair

  • contact registered plumber (or water supply company if cut is not within your section)

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Cause

Frozen pipes

Repair

  • Identify the frozen pipe; try to locate blockage
  • open the tap supplied by the frozen pipe. Options include:
    • turn up the heat in the house; wait until water thaws
    • open up wall or ceiling section to access frozen section of pipe; thaw the pipe using infrared lamp, hair dryer, portable heater, pipe heat tape. Heat the pipe from the tap toward the frozen area; the water can then flow out as the ice melts.
  • If the pipe bursts before it is thawed, shut off the water at the toby (or turn off the supply pump) and call a registered plumber.

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